Appointments for Registered Patients
Please call us on 01482 335 180 to make an appointment.
Making an Appointment
Our telephone lines are open from 8.00 am until 20:00 pm Monday to Sunday. You have the right to request an appointment with a preferred Health care professional.
If we are unable to offer you an appointment, our support staff will be able to direct you to the most appropriate service or offer advice.
Let us know if more than one person in the family needs to be seen, as each patient requires a separate appointment. Also let us know if you have more than one issue to discuss with the nurse or GP. You may need to make additional appointments.
You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given.
If you wish not to disclose the nature of the problem, please advise the staff that it is personal.
It is recommended that any patient over 75 years of age, or any patient who has not seen a GP in the last 3 years, should request a medical.
Tell us if you are in a telephone box, we will ring you back.
Say immediately if your call is an emergency!
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
Please make sure that you arrive on time for your appointment. If you are more than 10 minutes late for an appointment, you may be asked to re-book.
We can arrange interpretation and translation services in person or by telephone for patients who do not speak English. This is free. Please let us know if you need this service when booking your appointment.
Please notify the practice as soon as possible if you cannot attend an appointment. Missed appointments are a waste of time and resources of the practice which can be used for other patients. Appointments are in constant high demand. Missed appointments increase waiting time for an appointment for all patients and reduces service availability and access for other patients.
Even if it is last minute please let us know we may be able to offer the appointment to someone else.
Appointments are available to registered patients with or 365 days per year.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.